Customer Service Representative
Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone - you step up when you need to and you proactively step in to help other team members when you can.
Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You're comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary - perhaps dealing with an upset customer on one call and then happily greeting the next caller and up selling them a membership.
You're a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
You're flexible: You are able to work part-time hours but those hours might be day-time, evening, and/or weekend shifts.
We're looking for team members who are craving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.
Here are just a few of the reasons that our team members LOVE working here...
• Make more money: we pay more than most
• Your birthday is a paid day off
• Paid training
• Paid company holidays (Paid time off starts after 90 days and grows from there)
• Incentive programs
• Quarterly all-company breakfast