The job below is no longer available.

You might also like

in Worcester, MA

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location 14 WEST BOYLSTON STREET
Worcester, Massachusetts

About this job

PURPOSE OF POSITION:

• The Eveni n g/Relief M a nager is res p onsible to assist the St or e Director and Assista n t Store Director in t h eir absence, or in addition to the m , and is dire c tly res p onsible f or the operation of the entire store generally during, but not li m ited to, the evening hours. He/she is responsible for mod e ling the custo m er satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate.

ORGAN I ZATIONAL RE L A TIONSHIPS:

• This position reports to: Store Director.

• Positions t h at rep o rt d i r ectly to t h is positio n : Depart m ent Managers.

ESS E NTIAL JOB FUNCTIONS:

• Assist the Store Manage m ent in all aspects of the operation and supervision of the Store including, but not li m ited to: supervision of Store personnel; provid i ng custo m er service; achieving sales, gross profit, labor, shrink and inventory goals set for the Store; product ordering, quality, presentation, m erchandising, organization, pri c ing, stocking, shelf allocation, staffing, training, turnover and m orale.

• Assist in in c reasing sales by utilizing the f i ve ste p s of retail selling – Connect with the custo m er; quali f y the c u sto m er; pre s ent sol u tion s ; closing the sale and create a customer f or li f e.

• Assure that all Co m pany and Depart m ent spec i fic policies and procedures are adhered to on a regular basis.

• Perform job functions of Depart m ent Managers in their absence a nd/or in addition to the m .

• In the ab s e n ce of the St o re Director a nd/or t h e Assista n t St o re Direct o r, t h e Evening/Relief Manager is in charge of the Store and performs all m anage m ent functions of the Store.

• Effectively s upervise 10 to 100 associates in a fa s t paced and multi functional environ m ent and take appropriate d i sciplinary action when necessary.

• Operate various store c o mputer syste m s.

• Must be available to work 40 hours per week at peak business ti m es.

ADD I TIONAL JOB F UNCTIONS:

• Assist the Store Manage m ent in conducting periodic reviews of work practices and providing info r m ation to District Manager.

• Assist the Store Manage m ent in achieving other objectives includ i ng, but not li m ited to food safety, workplace safety, and co m pany audits.

• Other duties as assigned by Store Director o r Assistant St o re Direct o r.

ASSIGNMENT, REV I EW, A N D APPROVAL OF WORK:

• Evening/Relief Managers assign, review, and approve work of all associates under their direct supervision.

• Evening/Relief Managers m ust take the in i ti a tive to f oresee w ork th a t ne e ds to be co m pleted and see to it that it is co m pleted in a ti m ely f ashion.

• Evening/Relief Managers deter m ine appropriate staffing levels based on business needs during their shifts by adding or red u cing staff as needed.

• The Evening/Relief Manager generally rev i ews work schedules on a weekly basis.

RESPONS I BILITY AND DECI S ION MAKING AUT H O RITY:

• Make recom m endations on staffing the Store; interview and recom m end hiring of so m e

Store personnel;

• Assign work to, direct the work of and train Depart m ent Manage m ent;

• Assist the Store Manage m ent in completing per f or m ance appraisals on all Depart m e nt

Manage m ent;

• Recommend discipline up to and including t e r m inatio n ; to i m pose im m ediate suspen si on of Depart m e nt Manage m ent and/or associates, subject to approval of the Store Director.

• Authorize and assign overti m e;

• Accept valid excuses for absence s , tardiness or leaving early.

• Responsible for the supervision of the entire Store in the abs e nce of or in addition to the

Store Manage m ent.

• Responsible for achieving goals e s tablished by the Store Manage m ent.

• Responsible to know, understand, and suppo r t C o m pany policies and procedures.

• Ensure th a t associ a t es p erform their work in a safe and ergono m ically correct m anner.

• Evening/Relief Managers m ust take action on unsafe working conditions when appropriate.

RELATIONS WITH OTHERS:

• Must be a b le to r e late to the f ollowing in a courteous and professional m a nner:

o Custo m ers

o Supervisors

o Subordinates

o Co-workers

o Store Support Center Manage m ent

o Other people with whom they have contact while on duty

KNOWLEDGE AND BACKGROUND R E QUIRED:

• Must be at least 18 years old.

• Ability to h a ndle m ultiple prio r i ties in a f ast pac e d environ m ent.

• Problem solving ability.

• Experience in Depart m ent Manage m ent or equivalent.

• On the job training is provided.

KNOWLEDGE AND BACKGROUND D E SIRED:

• Leadership qualities including, but not li m ited to: good listening ski l ls; the ability to motivate o t h ers; resp e ct f or and t o ler a nce of others; the ability to com m un i cate p l easa n tly and effectively with custo m ers, vendors, Store S upport Center Management, other Store and Co m pany personnel;

• Thorough understanding of Company and Depart m ent specific policies and procedures.

• Good judgment, the ability to m ake sound decisions and to solve any proble m s arising in the course of perfo r m i ng the work of the Store

• Excelle n t c u sto m er service skills.

• Ability to u n derstand cu s t o m ers needs and a s k q u estions to e x pedite the h a ndling of requests.

• High school diplo m a or better.

WORKING CONDI T IONS:

• Stores are usually open 7 days a week.

• Evening/Relief Managers usually work 40 hours a week.

• Retail store conditions are generally dry with m o derate te m perature.

• Requires proble m -solving skills.

• Exteri o r co n ditions v ary with the s e a sons and m a y be wet or dry, warm or cold.

GENERAL:

• This positi o n is a f ull ti m e position.

• This is a supervisory position and subject to tra n sfer to other locations.

• Significant f ood safety awareness is required in this position.

MISCELLANEOUS:

• It is i m portant to understand that all Evening / Relief Managers m ust have the ability to deal with, and resolve, extre m ely difficult situations (including e m ergencies) to perform this po s ition in a s a tis f a c t ory m anner.

T h is p o siti o n a n d job d escr i p ti o n a re s ub ject to ch a n g e, with o r witho u t n o tice. T h e i n c l u sion o f s p ecific d u ties a nd resp on s i b ilities in t h is j o b d escri p ti o n is n o t i n te nd e d to ex c l ud e o t h er d u ties a n d respo n si b ilities: Fr o m time to time t h e a ss o ci a te m a y b e assigned d u ties a nd / o r res p o n si b il i ties in a d d iti o n to or d iffere n t t h an th o se set f o rth a bo ve. T h is job d escri p ti on , a lo n e or co n si d ered t og e t h er with ot h er written o r verb a l st a teme n ts o f t h e C o mpa n y or its re p rese n t a tives, is n o t a co n tr a ct o f em p l o y me n t, n o r do e s it c h a ng e t h e a t-will st a t u s o f a n y a ss o ciate o f S ha w ’s S u pe r m a rkets, In c .



EOE