Customer Service Representative - Part-time

Schedule appointments, conduct surveys and resolve customer service inquiries via inbound/outbound calls and emails.  Positive personality with a team player mentality will do well in our work environment.  Call 570-216-8900 for more information. 

Character Traits and Skills
 Customer Focus
 Customer Service
 Data Entry Skills
 Listening
 Phone Skills
 Verbal Communication
 Building Relationships
 People Skills
 Interpersonal Savvy
 Problem Solving
 Multi-tasking
Duties
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating, and providing information.
 Resolves problems by asking questions; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 Maintains call center database by entering information.
 Keeps equipment operational by following established procedures; reporting malfunctions.
 Updates job knowledge by participating in educational opportunities.
 Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.