IT Technician I

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful IT Technician II will have the following: 

• Bachelor’s Degree, Associates Degree or Certificate in Computer Science or related field with two plus years related experience and/or training; or equivalent combination of education and experience
• Working knowledge of running and configuring voice (CAT3) and data (CAT 5) in an office and warehouse environment
• Ability to effectively present information and respond to questions from managers and clients
• Team player who has the ability to work effectively with all levels of company personnel and who is flexible to meet customers’ requests with little to no notice
• Knowledge of Windows 7 Professional, MS Office 2013
• This position will require to be flexible with their schedule and requires night and weekend work, both scheduled and unscheduled, and should be available 7 days a week including holidays

The IT Technician II position will be located at our Customer Support Center. The technician will be responsible for computer hardware support, troubleshooting, maintenance, PC network connectivity, computer installs, ticket resolution and end user application support. A successful candidate will know and apply the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.

Primary responsibilities fall into the following categories:

• Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity and supports activities assigned by the help desk, network services, or other information systems groups
• Can perform 2ndlevel support of computer hardware in an NT environment using TCP/IP connectivity; must have a good working knowledge of COTS software and system operating loads, problem ticket resolution and end user application support
• Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises and performs PC Adds/Moves/Changes
• Heavily involved in Adds/Moves/Changes involving physically running and configuring of various voice and data drops to multiple locations in an office and production floor environment
• Provides updates, status, and completion information according to published procedures; enters and completes problem ticket information via the approved tracking system; logs all repairs and services performed; prepares progress reports
• Maintains inventory of capital equipment and computer parts used in performing maintenance