Phone Associate - Part-Time

WHO WE ARE:

Donatos mission is to promote goodwill through our products and service, principles and people.  In order to grow this mission, it is important to achieve our business goals through our growth.  Success is achieved by all of us, pulling in the same direction and by exhibiting behaviors that generate positive results.  

OUR SUCCESS BEHAVIORS:

Is a “People First” Leader:  Serves, inspires and EMPOWERS others to lead through service.  Releases and shares power; listens carefully to others and welcomes input from all levels, invests time and energy developing others' potential; promotes empathy and tolerance; recognizes when morale is low and demonstrates concern for associate’s personal well-being; Is transparent and honest and models the behavior expected from others; follows through on promises.  Freely admits mistakes, encourages a spirit of cooperation and inspires organizational commitment; articulates a clear vision of the future; looks for new ways to simplify jobs.  

Opportunity Seeking:  Symbolized by the passion we feel in our heart, this is the entrepreneurial spirit that drives us to find opportunities, create excitement, build enthusiasm, act like an owner and accomplish tasks.

Disciplined:  Symbolized by focused clarity we have in our head, this is the logical, strategic, fact based approach to doing business that focuses all of our passionate enthusiasm toward the activities that will make a difference.

OUR PHILOSOPHY:

Live:  A balanced, healthy lifestyle brings you personal power and energy to achieve your dreams.

Love:  A clear focus on your values keeps you rooted in what’s important.

Laugh:  Understanding and connecting with others builds strong relationships, fun and creativity.

Learn:  There is always a better way…. learn, grow, stretch – keep moving forward.

OUR VALUES:  

Trust, Integrity, Accountability, Consistency, Hospitality, Creativity, Community Engagement, Leadership, Fairness, Family, Humility

Position Description - Outcome Based

Position Summary:

Donatos’ cutting-edge associates are high-energy team players who are passionate about serving our customers and producing the finest quality product.  Our associates possess the highest level of integrity while being bold, passionate and fun.  

Essential Responsibilities:

• Taking accurate orders
• Listening/Speaking clearly and articulately
• Comfortable operating a computer keyboard
• Accurately handling cash
• Occasionally bending and twisting
• Outstanding people skills
• Basic reading, writing and math skills
• Highly responsible

MINIMUM REQUIREMENTS:  

The following education, experience, knowledge, skills and abilities (KSA’s) are required to perform in this role:

Education:

• High School or GED

Work Experience:

• Some work experience recommended

Knowledge, Skill and Abilities (KSA’s):

• Approachability – Is easy to approach; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others: builds rapport well: is a good listener.
• Composure – Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence on crisis.
• Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Perseverance – Pursues everything with energy, drive; especially in the face of resistance or setbacks.
• Presentation Skills – Is effective in a variety of formal presentation settings: one – on – one, small and large groups, with peers and bosses; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working.

Position Description - Outcome Based

• Directing Others – Is good at establishing clear directions; sets stretching objectives; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on their work and results; brings out the best in people; is a clear communicator.
• Patience – Is tolerant with people and processes; listens and checks before acting; seeks to understand the people and the idea before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
• Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/her for personal gain.

Physical Requirements:

• Must be able to safely and successfully perform the essential functions of this position, meeting qualitative and/or quantitative productivity standards
• Ability to lift up to 50 pounds