Tow Truck Driver

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, tooAAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?                                            

• Great Pay – $17.50/hour + a 5% increase at 6 months
• Training – You’ll attend a thorough, comprehensive, three week training program
• Benefits – Medical, Dental, Vision, wellness program and more!
• 401k Matching – $1 for $1 company match up to 6% of pay
• Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
• Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

• Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
• Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
• Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

• Ability to drive a manual/automatic shift vehicle
• Customer service skills and the ability to interact with a wide-range of people
• Basic math skills
• Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
• Basic computer knowledge
• Bilingual communication skills a plus
• High School Diploma or GED equivalent required
• Vocational technical automotive training/certification or equivalent experience (preferred)
• ASE (Automotive Service Excellence) certification(preferred)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** ​

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

About Us
For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you're as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That's what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

The second-largest regional Member club of the national organization, and fastest growing mid-large size club in North America, AAA Northern California, Nevada & Utah is headquartered in Walnut Creek, California, and brings together:

• An award winning work culture and environment
• 2,800 employees to serve over 4 million Members
• Over 75 branch offices across Northern California
• Eleven branch offices across Nevada
• Six branch offices across Utah