Front Office Coordinator

FRONT OFFICE COORDINATOR

 

Pay $13.00 to $15.00 per hour

 

Location:  Rocklin, CA

 

 

The Front Office Coordinator is responsible for creating a positive first impression for all traffic (telephone or in-person) in the Express office to increase the weekly ratio of inquiry calls to qualified interviews. As the office hub and host/hostess, the Front Office Coordinator needs to ensure that all administrative activities, incoming calls, and applicant flow move smoothly. FOCs organize all office activities to ensure all tasks are met to the satisfaction of the internal team, clients, associates, and applicants. During peak periods there are often too many activities to handle at once. FOCs need to prioritize critical and urgent tasks in a logical and efficient manner in order to ensure daily activity moves in an organized manner, while keeping everyone calm.

 

 

Front Office Coordinator Performance Objectives

 

 

1. Handle all calls professionally and quickly.

• Make sure every call is handled in a professional and courteous manner, quickly determining the caller’s needs.
• Route the calls as necessary and document all required information. Big goal: attempt to obtain a great compliment on every call.
• Document 100% of Inquiry Calls.

 

 2. Process all office visitors professionally and courteously. Meet and greet.

 

• Welcome everyone with a warm greeting, treating everyone who enters as a guest.
• Quickly identify their needs.
• During their visit, follow-up and ensure that candidates are interviewed and processed efficiently.
• Document applications and related contact information in the Express Office tracking system in an accurate and timely fashion.

 

 3. Manage the applicant flow and prepare applicants/candidates for the interview.

 

•  Have applicant complete an application as appropriate, and then coordinate the interview or any next steps. Accurately document all key information.
• Administer appropriate skills testing.
• Review these applicants for possible fit with open Job Orders and coordinate setting up interviews with Staffing Consultants.

 

 4. Assist with recruiting efforts as appropriate.

 

•  Offices typically receive many online applications per day. These need to be reviewed and entered into the Express Office Candidate tracking system.
• Follow the specific recruiting processes set up by office.

 

 5. Handle office administration on an as-needed basis.

 

• Type correspondence as needed.
• Prepare mailings as needed.
• File all applications, paperwork, etc.
• Collect time cards and distribute checks in the office.
• Complete payroll as needed.
• Support Staffing Consultants as needed.

 

 6. Be able to sell from the behind the desk as needed.

  

 

 

Apply online by submitting an application and also email your resume to:

 

 

or

 

you may apply in person at our office at the following address:

 

(916) 781-0177

 

 

About Us:

 

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, California, and Roseville/Rocklin, we’re ready to help you take the next step in your career.  

 

Express Employment Professionals of Roseville/Rocklin has helped strong applicants build their career since 2004. Each year, our team puts more than 3,000 associates to work in the greater Placer County area. Globally, Express employs more than 500,000 people across more than 770 franchise locations worldwide.

 

 

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