LOCATION: Beaverton, OR
SALARY: $18-$20 hour
JOB DESCRIPTION: This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. Client interactions are defined as verbal and written communications, problem resolutions, consulting, budget management and project execution. Responsibilities: • Project Execution – Act as back-up to Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards • Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned • Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments • Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments Towards this goal, the PCCS will work with the Project Managers of Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
1+ year work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry • Excellent verbal and written communication skills with a professional, calm demeanor • Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required. • Bachelor’s Degree from an accredited college or university • Experience with MS Office Suite, specifically Word, Excel and Outlook Distinguishing features for a Senior, Project Coordinator, in addition to those listed above, may include: • 2+ additional years of work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry
A criminal background check and/or drug screen may be required.
APPLY NOW! This opportunity through Northwest Staffing Resources. Apply online at www.nwstaffing.com. Please select the Beaverton branch to be considered for this opportunity and apply for this position through the job board.
Northwest Staffing Resources has been a leader in the staffing industry since 1985. We take pride in our competitive wages, multiple branch locations, and attractive benefits. Benefits include: • After 1000 hours worked six paid holidays per year • Earn up to 40 hours of Paid Sick Time/PTO annually • 401(k) retirement plan participation eligibility after one year and 1000 hours • Local weekly pay • Medical, dental, and vision insurance plans available for all employees • Referral bonuses • Free computer tutorials using the most recent software.