Breakfast Attendant

Scope:

Monitors and tends to the breakfast and evening buffet, ensuring an attractive presentation of the food and a clean surrounding area.

Primary Responsibilities:

• Sets up the buffet before guests begin arriving for breakfast. Displays the food and beverages in an organized and attractive manner.
• Cleans area around buffet by wiping, sweeping and/or mopping. May clean off tables prior to guest arrival.
• Sets out plates, cups, bowels, utensils and napkins for guests to use.
• Prepares coffee and/or tea by established standards.
• Keeps juices and other perishables such as butter and yogurt chilled or on ice.
• Frequently checks for low food supply. Efficiently replenishes with food, beverages, and/or supplies as needed.
• Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.
• Properly disposes of used plates, utensils, napkins and/or cups as necessary.
• Removes and disposes of leftover food at end of breakfast shift. Cleans buffet area according to established standards. Ensures inventory is stocked and properly stored prior to the next day’s shift.
• May keep daily or weekly records of foods used and consumed.
• May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.
• Greets guests and accommodates special requests as needed
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Note:  Other duties as assigned by supervisor or management

Relationships:

Internal:       Guest service representative: To receive information about hotel occupancy and/or special group needs.

External:      Hotel guests: To provide service

                     Vendors: To order and receive food and/or supplies.

Qualifications:

Education/Experience: Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. Experience in the food and/or hospitality industry preferred.

Certification and/or License Requirement: Food handling and/or additional permits as required by state or local law.

Skills and Qualities:

• Customer service orientation.
• Attention to detail.
• Organized and efficient
• Responsible

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.
• May be asked to work overtime.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to maintain and tend to the hotel’s breakfast buffet, which is typically done while standing up, walking, lifting, and carrying.

Lifting, carrying, balancing, and pushing items of up to 35 pounds (i.e. food, plates, utensils, trays, tables, carts) occurs frequently.

Reading and writing abilities are utilized when reading instructions or ordering food items.

Reasoning and problem solving are sometimes used.

Math and logic are used when analyzing the breakfast food/supply inventory and items to order.

Oral and written communication skills used when talking with guests, when receiving instructions, or when ordering food from vendors.

Organizational Structure:

• Reports to: Front Office Manager or General Manager
• Job title also known as:, Host/Hostess, Breakfast Attendant