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in Oklahoma City, OK

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Hours Full-time, Part-time
Location 300 JOHNNY BENCH DRIVE
Oklahoma City, Oklahoma

About this job

The Back Office Systems Supervisor serves as the lead of the Back Office Data Integrity team. This position provides oversight of the daily execution of team activities related to ensuring consistent, timely, complete, and accurate system data. Additionally, this position will research and analyze system reports in order to identify, measure, and influence resolution of issues related to the consistency and accuracy of data and reporting in the Back Office suite of applications. This role strives to ensure adoption and full utilization of the Back Office tool set across the organization.

Supervisory Responsibilities:
This role supervises a team of Back Office Admin specialists.

• Leads a team in the configuration and maintenance of Back Office applications and other margin improvement tools.
• Provides oversight and accountability for executing configuration and functional support requests from system end-users.
• Works cross-functionally with functional experts, end-users, technology and support teams to ensure systems provide accurate information to internal and external stakeholders.
• Serves as a primary point of contact for the investigation of complex Back Office issues.
• Facilitates functional testing processes for software releases.
• Drives the design and development of new or enhanced processes for the configuration and maintenance functions; Leads the drive for process improvement, including process reviews and upgrades.
• Creates, maintains, and runs standard reports and dashboards. Responds to ad-hoc report requests.

Requirements

Job Requirements
Education and Work Experience:
* Bachelor's degree from four-year College or university in Business or related field; Master's Degree preferred.
* Minimum of 3 years' experience leading processes, preferably in a similar role. Proven track record of successfully leading projects, with an emphasis on managing teams and stakeholders through process changes.


Knowledge, Skills, and Abilities:
* Ability to develop expert-level skill in the use of Back Office applications including Oracle Hospitality and other solutions as needed.
* Embraces a philosophy of continuous improvement, constantly striving to make processes and functions more efficient and accurate.
* Is a role model to the department and organization for work ethic, integrity, and team approach.
* Knowledge of business management processes and concepts.
* Strong, general knowledge of the multi-location restaurant and/or retail.
* Microsoft SQL experience
* Ability to effectively dialog and interact with cross-functional teams and management.
* Detail oriented.
* Should understand and function effectively in a team environment; A customer-focused, service driven attitude is essential.
* Must be able to plan and schedule accordingly to ensure all deadlines are met.
* Must demonstrate accuracy and thoroughness and monitoring of own work to ensure quality.
* Exceptional organizational skills and the ability to develop and follow processes are essential.
* Ability to resolve problems creatively in addition to bringing new solutions to the organization.
* Excellent verbal and written communication skills.
* Excellent time management skills.
* Ability to handle highly confidential materials and information.
* Proactive and self-motivated.
* Ability to multi-task.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to communicate clearly and accurately. The employee is constantly required to both move and remain in a stationary position. The employee must occasionally transport and/or move up to 25 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office setting.



Additional Information
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.