Party Pro

PARTY PRO – JOB DESCRIPTION

A passionate party enthusiast who helps customers create an end to end experience hosting memorable events, while driving in-store sales. A trusted influencer who makes the party planning process, simple, easy and fun! Party Pros utilize selling skills, product knowledge and technology to inspire customers to purchase all of their party needs. This person engages with customers to build relationships, identify party needs and offer creative ideas to maximize sales.

Party Pros actively utilize industry publications and social media to identify and translate entertaining trends to create unique and inspiring events for customers. This Specialist engages with the customer throughout the planning process, which includes follow-up to the shopping experience and to the event itself, to build brand loyalty and repeat business.

Competencies/Responsibilities
Self-Motivated:High level of ownership, accountability and initiative.
Competitive drive and entrepreneurial confidence to succeed. Seeks product knowledge through all possible vehicles to become THE party expert for the customer

Goal Oriented:
High achiever with a strong drive for results. Sets and achieves personal and sales goals. Resilient and highlyadaptable

Creative:
Has the ability to react and adapt to the customer’s needs, with ideas that create inspiring and memorable events. Can think beyond the packaged product to help customers design and create the perfect experience or event.

Communicates Effectively:
Actively listens to the customer; asks probing questions; creates and describes a party vision for the customer both verbally and through digital media.

Builds Rapport:
Makes connections with customers, builds trust, respect and confidence, inspires and influences decision making. Maintains contact beyond the initial sale to create brand loyalty.

Knowledgeable:
Strong knowledge of the party business, related products, industry trends and experience hosting/coordinating parties and events. Utilizes a variety of methods, including technology to develop ideas to enhance the customer’s shopping experience

Minimum Qualifications
 Available to work a flexible schedule, including nights, weekends & holidays
 1-2 year sales, customer service, party planning or event experience (strongly preferred) (e.g., wedding planning, sales associate in retail store, telesales, etc.)
 Ability to build and maintain strong customer relationships
 Excellent communication skills
 Demonstrates a passion for guest service and a competency for selling
 Creative thinker with a passionate for planning parties / events
 Ability to troubleshoot, work independently and as part of a team
 High School Diploma or equivalent (preferred)