FRENCH MACARONS IN GREAT MALL - Full-time / Part-time

Looking for a fun and rewarding career with a one-of-a-kind mall kiosk? Then look no further; WOOPS!TM Macarons & Cookies is expanding to California. WOOPS!TM has been offering fresh and delicious French macarons and other baked goods with unsurpassed service in the East Coast and Midwest. With this first California location, it is important that we put together a strong, fun, and friendly team. Be part of an ever-growing industry, and the deciding factor in the success of an established brand in a new and exciting market.The Shift Leader and Sales Associate positions are integral members of the team as they are the face of the company - the first person to greet our customers - and the person who spends the most time with the customer ensuring that they receive exceptional service and an unforgettable customer experience. They take pride in serving WOOPS!TM products, while adhering to the Company's extraordinary standards regarding product preparation, prompt service, sanitation and cleaning, teamwork, and of course, customer service. A summary of primary responsibilities are outlined below:- Maintains strong product knowledge of all food items, and aware of Company history and brand by reviewing materials and websites- Demonstrates a calm demeanor during periods of high volume or unusual circumstances- Adheres to operational procedures implemented, including but not limited to: strict compliance with Opening Procedures, Daily Procedures, and Closing Procedures- Maintains proper food handling, safety, cleaning, and sanitation standards- Strong attention to detail to ensure an assorted and vibrant product display, prepared food levels and quality and cleanliness- Continuously provides friendly and quality customer service, demonstrating a "customer comes first" attitude at all times. Discovers and responds to customer needs and requests patiently and tell first-time guests about WOOPS!TM- Welcomes, educates, listens to, and thanks each customer.- Listen well to customer's requests. Ensure customers receive what they expect and limit losses and problems with returned items.- Creates a memorable experience and make a real connection with all guests.- Pays exceptional attention to customer inquiries about allergies that our products may contain.- Performs with integrity, honesty and respect for teammates and customersIf you love macarons as much as you love working in a fast-paced and fun environment, please take a few minutes to apply. We look forward to hearing from you!