Seasonal Customer Service Rep

SEASONAL FULL TIME OPPORTUNITY - - $14.00/HOUR -- The primary responsibility of the Customer Service Advocate is to obtain from the client, all information requested by an insurance company in order for the client to obtain their new insurance policy. This individual works on the Case Management Team and reports to a Supervisor (or other Case Management leadership). He or she must be comfortable identifying, adjusting, adapting to and/or correcting various complex scenarios. The Customer Service Advocate must maintain client confidentiality and possess a high level of integrity. The specific responsibilities of the Customer Service Advocate include:1)Maintaining consistent contact with clients including providing them with general information.2)Responding appropriately to questions/concerns about various items, including billing, policy, coverage, benefits/ premiums, etc.3)Identifying and understanding customers' needs and responding to those needs, answering questions, researching and relieving client issuesensuring all accounts are fully documented4)Successfully managing incoming and outbound calls to and from customers5)Understanding customer's unique situations and being able to provide them with thorough explanations6)Uploading and reviewing client documents7)Fulfilling any required training programs and licensing courses along with the state licensing requirements8)Establishing regular communication with assigned customers by giving frequent updates, communicating progress, and requesting additional information when needed --What You Need for this Job: High school diploma, GED, or equivalent.1 year+ of customer service experience, Ability to communicate clearlySpecifically when on the phone using a headset, Computer proficiency in a Windows setting, Including Microsoft Office, email, and internet access. Understand and utilize company provided computer and telephony systems, Excellent communication skills to use throughout all levels of the organization, Comfortable and competent in both written and oral communications. Results-driven attitude, Focus on details, accuracy, and client resolution, Possess accurate record keeping, writing and grammar skills. What We'd Love to See -- Call center, retail, or other customer-focused business experience, Analytical mind with a solution-based mentality, Positive, helpful attitude, Pleasant and friendly speaking tone, A team player mentality, Can be persuasive when necessary, Receptive to giving and receiving mentorship guidance.