Macy's Seasonal Retail Commission Sales Women's Shoes, Part Time: Square One job in Saugus, MA

Company
Macy's
Job Title
Seasonal Retail Commission Sales Women's Shoes, Part Time: Square One
Job Type
Seasonal Part-time
Location
1185 Braodway Route 1
Saugus, MA 01906
 

Seasonal Retail Commission Sales Women's Shoes, Part Time: Square One


Job Overview:

The Seasonal Women's Shoes Associate is responsible for providing outstanding customer service, and demonstrating superior product knowledge to customers during periods of high volume. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for fulfillment and performing other duties as necessary.

In order to present our customers with the best holiday shopping experience, many of our Seasonal Holiday Retail Support Associate arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Essential Functions:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.
• Handle all returns courteously and professionally.
• Determine customer needs based on personal features and other customer preference related factors.
• Demonstrate knowledge of store products and services to build sales and minimize returns.
• Suggest additional merchandise to compliment customer selection.
• Offer to call other locations if merchandise is unavailable within store.
• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience.
• Reinforce customer’s selection and package merchandise with care.
• Invite customers to come back and thank them by name whenever possible.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; including fitting room go backs to standard, if applicable.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Perform other duties as necessary.
• Follows shortage programs and procedures.
• Perform these functions in an efficient manner, as directed by the Supervisor.
• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishment is required.
• No experience is required.

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• Must be able to collaborate and function as part of a team.
• Possess a strong sense of urgency.
• Must enjoy meeting and interacting with customers.
• Possess a thirst for learning.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Other skills:

• Must be able to collaborate and function as part of a team.
• Possess a strong sense of urgency.
• Must enjoy meeting and interacting with customers.
• Possess a thirst for learning.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.


This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Company Profile:

Macy's, the largest retail brand of Macy's, Inc. (NYSE:M), delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. Via its stores, e-commerce site, mobile and social platforms, Macy's offers distinctive assortments including exclusive and fashion brands. Our flagship stores -- including Herald Square in New York City, Union Square in San Francisco, State Street in Chicago, Dadeland in Miami and South Coast Plaza in Southern California -- are known internationally as leading destinations for visitors. Building on a more than 150-year tradition, we help strengthen communities by supporting local and national charities giving more than $69 million each year to help make a difference in the lives of our customers.


*Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art. 49 and LA MC ch.XVIII Art. 9. Learn more about your rights under the Philadelphia Fair Chance Hiring Law.


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