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SCHEDULING/SERVICE COODINATOR
| Hours | Full-time |
|---|---|
| Location | 404 - 02420 lexington, Massachusetts |
About this job
SEEKING A DYNAMIC SCHEDULING/SERVICE COORDINATOR
Full-Time position in our Lexington office.
We are looking for an out-going, detail-oriented, energetic person who has what it takes to help with our growing needs. The Service Coordinator will perform a variety of duties in the coordination of scheduling service for Clients/CAREGivers. Excellent organizational and communication skills required. Candidate must have strong computer skills and most importantly a positive attitude. The candidate needs to enjoy working in a fast paced environment, have high level customer service skills and be an excellent multitasker.
Other position requirements:
Must have an understanding of an uphold the policies and procedures established by Emerald Home Care, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise
Availability to be on-call for scheduling and client care issues on some evenings and weekends
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Create and maintain client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships
Answer incoming calls in a friendly, professional and knowledgeable manner
Monitor, mediate and log all client and CAREGiver activity utilizing the Clear Care operating software.
Must have strong and effective interpersonal skills as well as sound judgement and good decision making skills
Ability to handle multiple tasks and prioritize quickly in a fast moving small business
Must demonstrate excellent oral and written communication skills, be able to communicate with compassion and listen effectively for long periods of time on the telephone
Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
Follow up with client and CAREGiver issues to ensure their problems are resolved
Participate as needed in all CAREGiver meetings
Perform any and all other functions and responsibilities deemed necessary
Must present a professional appearance and demeanor
Must have strong computer skills and be proficient in Microsoft Office Suite
Previous scheduling experience, use of ClearCare software, and/or CNA/HHA experience a plus
Each Home Instead franchise is independently owned and operated.