iFly Instructor L1 job in Ashburn, VA

Company
iFly
Job Title
Instructor L1
Job Type
Full-time
Location
Ashburn, VA 20146
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Instructor L1

ifly jobs
A Flight Instructor conducts training classes, assists customers during their flights, and enthusiastically promotes the sport of body flight. The main job of a Flight Instructor is to ensure each customer receives a safe and enjoyable iFly experience. Day to day responsibilities will include, but are not limited to: ensuring customer’s safety while flying, providing excellent customer service, coaching, controlling the wind-tunnel, sales and cleaning the facility.

DUTIES AND RESPONSIBILITIES:

- Meeting and greeting customers
- Training and teaching classes
- Gearing up and de-gearing customers
- Flying customers in the wind-tunnel while ensuring their safety
- Coaching novice and advanced flyers
- Controlling the wind-speed of the wind-tunnel
- Taking pictures
- Selling iFLY products and services

ADDITIONAL CUSTOMER SERVICE DUTIES MAY INCLUDE:

- Checking in guests
- Making reservations
- Answering phone calls
- Stocking merchandise
- Inventory control
- Ability to work with children, adults, seniors, beginners and experts

QUALIFICATIONS:

- Customer service experience
- Good listening u0026amp; coaching skills
- Friendly, upbeat, compassionate, personable
- Strong team player
- Safety aware and responsible
- Stamina u0026amp; strength (have the ability to catch or correct movements of a person of up to 250 lbs in the wind-tunnel)
- Able to follow routine and procedure
- Demonstrated commitment and dedication
- Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers
- Excellent oral and written communication skills are required. Needs initiative, detail-orientation and an ability to organize and prioritize
- Basic computer skills are a must.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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