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Events Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Red Bank, NJ Red Bank, New Jersey |
About this job
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; minimal experience in the event management or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Event Operations
* Greets customer during the event phase and hands off to Event Operations for the execution of details.
* Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
* Ensures hourly associates understand expectations and parameters for event activities.
* Adheres to all standards, policies, and procedures.
* Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
* Participates in customer meetings for assigned groups with guidance from his/her supervisor.
* Manages group room blocks and meeting space of small assigned groups.
Providing and Ensuring Exceptional Customer Service
* Encourages associates to provide excellent customer service.
* Sets a positive example for guest relations.
* Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.
* Makes presence known to customer at all times during this process.
* Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.
* Follows-up with customer post-event.
* Responds to and handles guest problems and complaints.
* Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
* Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Reviews comment cards and guest satisfaction results with associates.
* Interacts with guests to obtain feedback on product quality and service levels.
* Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
* Participates in pre and post- event meetings as required to review and communicate group needs and feedback.
* Works with the property staff and customers to address operational challenges associated with his/her group.
* Participates in activities to improve service performance using his/her evaluation of the issue and resolution.
Supporting the Sales and Marketing Function
* Assists with the sales process as necessary.
* Up-sells products and services throughout the event process.
* Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
* Performs other duties as assigned to meet business needs.
* Be the subject matter expert for my region in this area
* Cover hotels when they have Event Specialists openings
* Assist in the on boarding of new Event Specialists
* Create a regular communication process among all Event Specialists in the region
* Help develop our existing Event Specialists
* Spearhead initiatives as it pertains to the Event Specialist area
* Work on opportunity areas that exist at hotels and throughout the region
* Increase sales and revenue activities that the Event Specialist role can make an impact on
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; minimal experience in the event management or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Event Operations
* Greets customer during the event phase and hands off to Event Operations for the execution of details.
* Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
* Ensures hourly associates understand expectations and parameters for event activities.
* Adheres to all standards, policies, and procedures.
* Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
* Participates in customer meetings for assigned groups with guidance from his/her supervisor.
* Manages group room blocks and meeting space of small assigned groups.
Providing and Ensuring Exceptional Customer Service
* Encourages associates to provide excellent customer service.
* Sets a positive example for guest relations.
* Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.
* Makes presence known to customer at all times during this process.
* Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.
* Follows-up with customer post-event.
* Responds to and handles guest problems and complaints.
* Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
* Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Reviews comment cards and guest satisfaction results with associates.
* Interacts with guests to obtain feedback on product quality and service levels.
* Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
* Participates in pre and post- event meetings as required to review and communicate group needs and feedback.
* Works with the property staff and customers to address operational challenges associated with his/her group.
* Participates in activities to improve service performance using his/her evaluation of the issue and resolution.
Supporting the Sales and Marketing Function
* Assists with the sales process as necessary.
* Up-sells products and services throughout the event process.
* Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
* Performs other duties as assigned to meet business needs.
* Be the subject matter expert for my region in this area
* Cover hotels when they have Event Specialists openings
* Assist in the on boarding of new Event Specialists
* Create a regular communication process among all Event Specialists in the region
* Help develop our existing Event Specialists
* Spearhead initiatives as it pertains to the Event Specialist area
* Work on opportunity areas that exist at hotels and throughout the region
* Increase sales and revenue activities that the Event Specialist role can make an impact on
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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