Provides 'World Class' member service by surprising and delighting our members every day. The mygofer associate greets and assists members with the use of the mygofer website, including the set-up of scheduled orders, special instructions along with the basic ordering process. Handles member order fulfillment and pick-up, in-coming phone calls and any other member contact.
* Ensures customer care and selling #1 priority * Interacts with customers to determine and meet customer needs, provides assistance and support and ensures a positive shopping experience * Follows mygofer procedures efficiently and effectively pulls and packs merchandise in an organized manner to fulfill customer orders * Meets daily hours sales and customer deliver goals established for the department * Knows store layout, services and locations of merchandise and tours area of responsibility and prioritizes jobs as needed. Assists in identifying and resolving issues * Assists in training fellow associates in mygofer services, processes and tools * Utilizes available reporting to help maximize sales and reduce shrink * Demonstrates product knowledge of all product lines * Ensures promotional programs are maintained, signed and replenished for entire event * Recognizes and appreciates individual contributions/talents and fosters growth Supports team accomplishments * Possesses a 'can-do' attitude; enthusiastically identifies opportunities; creatively solves problems and executes with speed and purpose * Values diverse people; shares ideas, communicates honestly and respects others; collaborates, debates and unites with others in order to develop the best ideas * Displays strong skill set in use of Remote Maintenance Unit (RMU); utilizes RMU to track merchandise in the stockroom * Displays knowledge in operation of point of sale (POS) system * Understands the proper and approved way to organize the backroom in order to maximize production and organization * Produces a Pick List Report to pull merchandise to efficiently and accurately fulfill orders from the stockroom * Demonstrates a good understanding of the importance of correct unit integrity and pricing accuracy Communicates issues when found to maintain site accuracy and prevent waste * Performs other duties as assigned * One or two years of retail experience or equivalent * Strong reading, writing, verbal and arithmetic skills * Ability to lift and move merchandise, typically a minimum of 20 lbs but could be as much as 100 lbs * Ability to understand and follow verbal and written instructions * Repetitive bending, lifting, stretching and reaching * Basic knowledge of web based systems and tools