Phone Agent-1st Shift

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

 

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose:

Work within a team environment and is responsible for answering a multi-line telephone system while entering orders into the computer system. 

 Essential Job Functions:

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

 

• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
• Answers customer calls with a friendly and courteous demeanor.  Example:

Pharmacy orders

Catalog Requests

Returns

Order Status Calls 

• Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Prepare complete and accurate work and update customer data and orders.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfer misdirected customer requests to an appropriate party.

Work Environment:

• Cubicle environment
• Air conditioned
• Well lit and comfortable environment 

QualificationsEducation/Experience:

• High School Diploma/GED equivalent are desired.
• Basic computer knowledge, basic math skills, ability to read and write basic messages, verbally communicate to fellow workers and supervisors is a requirement.  Capable of basic computer skills is desired
• Data/Order Entry Skills desired
• Ability to multi-task and problem solve