Hotel Front Office Supervisor - Full-time / Part-time

Responsibilities: 

Ensure proper staffing levels of Front Desk Clerks by assisting Front OfficeManager/General Manager in preparing schedule and maintaining proper documentation(time cards, disciplinary procedures, reviews, etc.).

Accurately list and identify handicapped guests with room number and nature ofhandicap.? Interview, hire, train, develop and supervise Front Office associates.

 Efficiently train and supervise all Front Desk Agents, Valet/Bell Staff, Concierge Staffand PBX Operators where applicable.

Provide adequate training to staff.

Review and approve all Front Office reviews, job transfers, disciplinary procedures,counseling sessions and terminations, using company's approved policy and procedures.

Have complete understanding of Front Office staff's duties and be able to perform dutiesat any given time

 Prepare purchase requisitions for supplies and equipment as needed.

Manage and operate the reservation system and assist with reservations, when needed.

Manage and operate all front office computer and software systems, including all dailytransactions and those which are not performed often.

 Check AM and PM discrepancy reports.

Communicate with the Housekeeping Department regarding guest rooms and requests.? Communicate with the Engineering Department regarding any maintenance requestsfrom the guests.

 Greet guests cordially; promptly and professionally check guests in and out of the hotel.? Know how and where to accurately post all charges.

Manage cash handlings including receiving money from guests for payment of hotelcharges and making correct change; handle checks and credit cards received from theguests for payment of hotel charges.

Be able to quote all of the room rates, using up-selling/yield management techniques percompany policy

Give clear and accurate directions to hotel facilities, rooms and local area attractions.

Understand and be able to train new associates on night audit procedures, if required.

Meet budget by performing within the guidelines.

Participate in the following monthly department meetings:o weekly staff meetingso daily line up meetings

Remove safety hazards.

Perform job duties of associates who do not report to work until substitute associatearrives.

Efficiently operate telephone system, answering all incoming calls within 3 rings.