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in Denver, CO

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About this job

APPLY TODAY AT WWW.WINTERPARKRESORT.COM/EMPLOYMENT

Responsibilities include providing personal, responsive, and professional service to all guests in selling all aspects of guests' reservations in the Winter Park area, including lodging, air/rail and ground transportation, ski rentals, ski lessons, lift tickets, trip insurance, and other products as they become available. Provides information, answers questions, handles complaints and assists each guest regarding activities and tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer. Along with the selling responsibilities a major emphasis is put on the outbound sales campaigns to include a focused outbound program for products and services as well as follow up on quotes and upsell opportunities.

CAN HIRE IMMEDIATELY!

Essential Duties and Responsibilities:

Handle inbound calls in a timely fashion. Fax, and e-mail requests for new reservations and information, as well as make changes and cancellations to existing reservations.
Determine guest needs using active listening skills and needs determination questions -provide information and available options for client to make an informed decision regarding vacation planning.
Research and source information for lodging, activities, and transportation based on client request and preferred location.
Effectively use upselling and cross-selling techniques to enhance client experience.
Accurately inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance.
Accurately and thoroughly input and record reservation data.
Operation of several software programs; accuracy with keyboarding, clarity of communication with guests, strategic partners and Resort teams.
Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities.
Outbound contacts to covert quotes and upsell ancillary products.
Participate in specific outbound sales campaigns as assigned.
Engage in first phase of service resolution regarding guest issues.
Align with both the Mission Statement and Core Values of Winter Park Resort.

Looking for an exciting job this winter? Do you love powder days, and unlimited, direct-to-lift access to Colorado's two best mountain resorts, Winter Park and Steamboat? Do you not only love new gear but want to know everything about it as well?

Your next adventure can start this winter. Are you ready?

Our lunch breaks are like nothing else, and our day-to-day lives can be better than most other people's vacations. Winter Park Resort is a four-season mountain playground offering 2 mountains, 7 territories and more than you imagine -- with world-class features in our Terrain Parks Territory, the #1 moguls in Mary Jane Territory, and 350in (890cm) of snow on average each year.

We work to play. Are you in?

Perks and benefits -- Free ski/ride lessons, discounted rentals, discounted meals, discounted retail and, oh, yeah, the crazy pass privileges. Employees receive a free season pass to Winter Park and Steamboat, 5 free days at Intrawest mountain resorts in Ontario, Quebec, Vermont and West Virginia, and free access to 18+ industry partner resorts in Colorado, New Mexico and Wyoming.

Visit www.winterparkresort.com/employment for full job descriptions and to apply!

Requirements

APPLY TODAY AT www.winterparkresort.com/employment