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Hours Full-time, Part-time
Location Bellevue, WA
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit Develop and deliver an exceptional Frontline Inventory system experience in support of enterprise strategy by applying deep subject matter expertise of systems and platforms to execute on program and/or system level initiatives. Apply understanding of a particular technical platform that serves a critical portion of the business to contribute to planning for scalability, sustainability, and future development of systems and solutions. Own and drive cross functional issue resolution and critical problem management efforts impacting multiple lines of business and applications. Serve as a departmental lead for specific capital and operational projects; this role is ultimately responsible for planning and preparation for any change that impacts the Frontline system experience. Interact with departmental leadership teams and act as a liaison between cross-functional technical and Frontline organizations in support of system requirements, design strategies, and successful implementations from concept through and post launch.Minimum
  • 3-5 years of wireless experience, within or supporting Care or Retail
  • 2-4 years of analysis or systems production support, including Problem Management
  • 1-2 years of people leadership or business process management
  • 1-2 years of people leadership or business process management
  • Proficient in Excel, Word, PowerPoint, Visio
  • Competence with multiple software development lifecycles, i.e.  RUP, SCRUM, Waterfall
  • Strong knowledge of Customer Delivery methods and procedures
  • Proficient in SQL and Business Objects
  • Experience with software application development or support
 
Education
  • Bachelor's degree in a quantitative major preferred. Additional related work experience may be considered in lieu of degree
  • Business Systems Analyst Certificate preferred
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
 
Essential functions
  • Manage the Frontline systems experience for Inventory Operations throughout the project lifecycle.  Includes cross-functional project ownership, implementation and launches, and ongoing support. Lead ad-hoc teams to effective management of complex, cross-functional system issues.
  • Communicate with leadership, business partners, and stakeholders on progress against strategy and keep them informed on existing cross-functional issues relating to the availability and functionality of production systems.
  • Is responsible to foster relationships in order to provide awareness of channel and customer needs with key organizations outside of the Sales or Care channels including but not limited to; Marketing, Product Development, Supply Chain, Accounting Finance and EIT.
  • Lead medium to large initiatives to improve the systems, user experience, related procedures, and customer satisfaction.
  • Evaluate, deliver, and contribute to the design of strategic solutions and architectural direction that improve the systems, user experience, and overall customer satisfaction.
  • Create, own, and/or approve technical documentation including integrated system process documents, impact assessments, business requirements, workflow documents, user acceptance test cases, and production support procedures. Able to teach these skills to others.
  • Define and communicate prioritization based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values; serve as an escalation point to resolve stakeholders' conflicts in priority.
  • Prepare communications for executive and business sponsor audiences on user acceptance test status, system launch readiness, disruptive events, and issues summaries.
  • Also, responsible for other Duties/Projects as assigned by business management as needed.
We Take Equal Opportunity Seriously - By Choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.