Supply Chain Coordinator

Job DescriptionCustomer Accounts AssociateOur client manufactures and distributes nutritional food products to a health conscious consumer base.KEY RESULT AREAS: Our client is looking for someone who can provide top tier customer service by developing a deep understanding of our customers- purchase order and inventory management needs. This person will need to proactively manage sales orders from receipt through delivery, by partnering with third-party warehouses, transportation providers and cross-functional team members. Lastly, the Customer Accounts Associate should have strong analytical and problem solving skills, and an ability to deliver results in a highly dynamic, customer facing environment. JOB DUTIES:ORDER ADMINISTRATION 50%- Update and execute administrative transactions to complete order processing and fulfillment in company-s ERP (NetSuite) daily- Check Bills of Lading for discrepancies to complete order fulfillment- Collect data from external carrier websites and correspond with carriers as needed- Troubleshoot issues causing orders not to process automaticallyRETURNS ADMINISTRATION 30%- Create Returns Authorizations in NetSuite for all customer accounts based on information from customers or third party transportation carriers- Work with the Accounting team for any outstanding invoices to create and manage Returns Authorizations, receiving product virtually in ERP to clear invoices- File claims for product loss with transportation carriers, track status, follow through to reimbursement from vendor- Partner with internal and external Sales leadership to provide relevant account information, communicate as one team, troubleshoot, and understand priorities.ADMINISTRATIVE REPORTING 10%- Create Returns Authorizations report monthly- Create Fill Rate report monthly- Report monthly claims status report from carrier- Update delivery dates in NS for one customer warehouse shipments monthly- Provide data for On Time Delivery report monthly- Send daily order summary to carriers dailyCUSTOMER ORDER PROCESSING 10%- Process orders for small number of customers and track orders to delivery- Provide information on inventory to select customers for order approval- Provide customs documentation for international shipping as neededEducation:- BA/BS degree or equivalent business experience preferredExperience:- 0-2 years customer service or related experience, ideally in a Beverage or CPG company- Experience with NetSuite system, or similar ERP system, is a plus- Working knowledge of Windows, Excel and Word- Working knowledge of supply chain and order management processes- Understanding of EDI transaction documents is a plusSkills:- Self-directed, with the ability to communicate issues, make recommendations and solve problems- Highly organized with excellent follow-through- Ability to proactively manage and prioritize many details with a high level of accuracy- Excellent written and verbal communication- Star performance demonstrated in previous employmentLocation: Emeryville, CAWork Schedule: 7:30am - 4pm or 8-4:30pm but may be flexible. Monday thru FridayPay Rate: 24.04 - 26.44/hr DOE Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]