Customer Service Representative

Our client, one of California's leading health insurance providers is seeking multiple Customer Service Representatives at their location in Lodi, CA. This opportunity starting in June 2017 and has a pay rate of $14.15 per hour.  Position Summary: Respond to and resolve various customer inquiries via telephone and correspondence, and resolve claims problems within established production and quality standards. Answer incoming calls and written requests for information from members or providers promptly and accurately. Compose routine and non-routine correspondence to answer member inquiries that require a written response. Coordinate with other departments to ensure timely and appropriate responses. Expedite and resolve complex issues and make claim adjustments. Educate others on the client product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, you will deal with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities.                         Typically provide input in hiring decisions and performance appraisals. Handle the highest level of escalated and unresolved calls.   Your responsibilities will include but are not limited to: Successfully complete tier 2 training which covers some of the following: Handle escalated calls; may de-escalate calls Respond to member benefits in writing Peer to peer coaching /training Perform inventory reduction, routine to mid-level, (i.e. member inquiries, may adjust claims, responds to emails, etc.). May expedite, research, and resolve complex issues. Consistently perform established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH). Work with minimal supervision. Requirements: Successfully meet requirements of nesting audit. Have strong customer service experience (especially phones) and a proven ability to meet performance standards. Strong organizational skills. Ability to work independently and to mentor others Ability to interpret the various health plans and any documentation associated with them. Terms of Assignment: Start date: June 2017 Pay Rate: $14.15 per hour Education: High School Diploma/GED   Apply now for immediate consideration or refer a friend!   Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at MATTHSY@kellyservices.com.     Why Kelly?                                At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.   As a Kelly Services candidate you will have access to numerous perks, including:   Exposure to a variety of career opportunities as a result of our expansive network of client companies. Career guides, information and tools to help you successfully position yourself throughout every stage of your career. Access to more than 3,000 online training courses through our Kelly Learning Center. Weekly pay and service bonus plans. Group- rate insurance options available immediately upon hire*. Let us help advance your career today.   *Available for purchase and administered by a designated third-party vendor   Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]