Mobile App Specialist - Retail (Kmart - Wilkes Barre, PA #3268)

Kmart aspires to provide our members with products and services that improve their quality of life. We're looking for energetic and outgoing individuals to put members in touch with our suite of Shop Your Way (SYW) services. In your role as a part-time Member Services Specialist, you will:

• Provide insightful advice and friendly, hands-on technical support to Kmart members.
• Educate customers and your peers about Shop Your Way (SYW) Technology Solutions, while independently keeping your own technical know-how up to date.
• Work with other Kmart staff or independently to convert Kmart Store visitors into loyal SYW Members, SYW Relay and SYW Personal Shopper service users.
• Help generate excitement around SYW services by encouraging members to download our applications and use our services
• Work as a SYW Relay Runner to pick up member orders with items located inside Kmart stores as well as other participating stores
• Act as a SYW Relay Scout to identify other local Stores, Malls, Organizations and Pickup locations that can be added to the SYW Relay application environment.

By helping Kmart build and maintain strong relationships with members, you can be a solid contributor to our success!

JOB DUTIES/RESPONSIBILITIES:
* Interact with Kmart Members (customers), demonstrating the SYW technology and programs to meet daily in-store interaction goals.
* Work with Kmart customers to download all SYW apps, with a strong focus on SYW Relay and SYW Personal Shopper, in order meet daily download goals
* Assist Kmart customers in setting up accounts with various SYW and company applications, as well as navigating the apps, troubleshooting issues and answering questions on how to best utilize the apps
* Using the SYW Runner app, identify orders and purchase items using company provided purchase cards
* Perform shopping duties within Kmart stores and other stores by driving to purchase items on behalf of SYW Relay member.
* Manage orders through the app so that all purchases are collected and delivered on time
* Consolidate orders for individual members from multiple stores into one SYW Relay delivery
* Deliver orders where necessary or hand them off to a predefined delivery service
* Monitor Runner app for orders and chat requests, responding within SLA timelines
* Interact with Members in a professional and courteous manner
* Continually evaluate and suggest process improvements
* Perform other duties as assigned

REQUIRED SKILLS:
* Valid driver's license
* Vehicle to complete out of store shopping
* Proof of insurance (any associate regularly using personal cars more than 12 times each year for company business must maintain minimum auto liability coverage of: $100,000 per person, $300,000 per accident for bodily injury and $50,000 for property damage)

PREFERRED SKILLS:

• Ability to assist in order fulfillment by following a list provided and selecting correct items
• Ability to form strong partnerships and communicate well with store team members
• Ability to identify issues relating to members orders and communicate to Member Services Associate (MSA) for follow up
• Customer Focus and Teamwork Focus
• Embraces change
• Entrepreneurial spirit
• Experience in outbound selling
• Bilingual (Spanish) - Preferred, but not Required

Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
Position Hours: Thursday thru Saturday from 12PM - 7PM (Part-Time)

** Potential FT Positions Available **

EEO EMPLOYER