Lead II @ Wolfgang Puck

Location: Seattle Airport F&B
Unit Name: Wolfgang Puck Express C Con
Unit Code: SEAWPK01
Hourly Rate (if applicable):

Summary:

The Shift Supervisor is responsible for supervising the day-to-day activities of subordinates; providing excellent service to all customers through direct salesmanship, prompt and courteous service, and maintaining knowledge of and compliance with all corporate standards. This position will interact with the public and coworkers in a friendly, enthusiastic and outgoing manner and encourage, through leadership and example, the highest level of sales and customer service performance by other associates. Other responsibilities include aiding in monitoring associate productivity; assigning responsibility for specified work and/or functional activities; and giving work directions and monitoring scheduling to ensure that all shifts are covered; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager or General Manager depending on local requirements.

Essential Functions:

• Supervises the day-to-day activities of subordinates and coordinates breaks for hourly associates
• Operates cash register and voids transactions as needed while following all the company's cash handling policies and procedures, and maintains proper security of cash at all times
• Coordinates with management for on-the-job training for new associates
• Enforces safety guidelines and builds awareness about safety
• Keeps management informed of area activities and any significant problems
• Develops thorough knowledge of all products carried in the store(s) and ensure that all sales are posted to the appropriate category; assists in achieving sales results as required by branch and corporate standards
• Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing product, and general store housekeeping duties
• Transfers supplies and equipment between storage and work areas by hand or use hand truck
• Implements product rotation based on product code dates in warehouse and concepts; orders product and participates in physical inventory counts as required
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures; assists with maintenance requisitions
• Practices excellent food safety and sanitation practices and complies with HACCP standards

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or the equivalent (GED)
• Requires a minimum of 6 months supervisory/lead experience
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Food and beverage, cash handling, and customer service experience preferred
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to lift and/or move up to 40 lbs
• Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)