Office Coordinator

We are looking for an out-going, detail-oriented, energetic person who has what it takes to help with our growing needs. The Office Coordinator is expected to answer phones, complete administrative duties and support other staff members with clerical tasks in order to provide the highest quality service to our clients. Candidates must have strong computer skills and most importantly a positive attitude. Candidates need to enjoy working in a fast-paced environment, have strong customer service skills, and be an excellent multitasker.

 

• Reflect the core values of Emerald Home, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Greet and welcome each visitor in a friendly, warm and professional manner
• Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations
• Field employment inquiries from prospective CAREGiversSM over the phone in a knowledgeable manner and help move applicants through the process.
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Assist with scheduling applicant interviews.
• Assist with conducting reference checks, criminal background and motor vehicle check and drug screens on CAREGivers.
• Assist with creating employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Assist with CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Assist with engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Assist with scheduling CAREGiver annual reviews.
• Assist with monitoring, mediating, and logging all client and CAREGiver activity utilizing the software system.
• Assist with preparing and publishing the monthly newsletter within the deadline
• Assist with planning and successfully executing CAREGiver meetings
• Assist with billing processing, including client invoices and CAREGiver payroll
• Assist with stuffing and mailing client invoices and CAREGiver payroll
• Organize and distribute the daily mail according to prior instructions
• Maintain and stock office supplies

• Maintain regular attendance at the office to execute job responsibilities

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Perform any and all other functions deemed necessary.

Education/Experience Requirements:

• High school graduation or the equivalent
• Must possess a valid driver’s license

Each Home Instead franchise is independently owned and operated.