Seasonal E-Service Operations Representatives - Full-time

Bed Bath & Beyond is one of the world’s largest retailers. Our portfolio of companies includes buybuyBaby, Christmas Tree Shops and That, Harmon Face Values, and Cost Plus World Market. For 40 plus years, the ‘Yes’ mentality has satisfied customers, fueled our remarkable growth and made us an industry leader. We succeed because we serve exceptionally. We care enough to question and we leave no detail untouched. 

Job Description:
Get your foot in the door with our seasonal opportunity to join a dynamic team! We have immediate openings for day shifts E-Service Operations Representatives. These positions offer competitive pay and great associate discounts- just in time for the holidays!

As an E-Service Representative, you will be responsible for handling customer and vendor orders requiring store fulfillment via phone and/or email communications to provide information, process transactions, and reply to inquiries about products and services. 
Position Description:
·    Interacting with customers via telephone and/or email regarding the status of their orders, returns, product delivery and item availability. 
·    Use computer and company systems to track, gather information, and/or report customer issues. 
·    Strong attention to detail and ability to follow up with customer questions and resolutions.
·    Achieve productivity standards and goals while maintaining the highest level of customer service.

Requirements:

·    Confident and driven individual with great verbal and written communication skills
·    Quick learner – Ability to learn new systems, products and services
·    Strong computer skills; ability to operate multiple software applications and perform internet searches
·    Positive personality – Courteous and helpful demeanor
·    Strong sense of urgency and ability to meet deadlines
·    Proficient with data entry, MS Word and Excel
·    Ability to work on weekends and/or holidays as needed

Basic Qualifications:

·    1-3 years customer service, using email a plus!
·    Effective problem solving skills and ability to multitask
·    Ability to resolve customer issues in a clear and calm matter
·    Proficient in Microsoft Office (Word/Excel) and basic functions. Lotus notes a plus!

Hours:

·    We offer flexible shift schedules, primarily between 8 am – 6 pm

If you don’t mind working hard, and having fun while you’re at it, then we want to talk to you!

To apply please send your resume to totowahr@bedbath.com or you can apply online at www.bedbathandbeyond.com click on the careers page then Contact Center Jobs- Totowa, NJ.

Thank you for your interest in Bed Bath & Beyond!