Customer Sales Representative- Major Accounts

NAPA Auto Parts is seeking an enthusiastic and professional Customer Sales Representative specializing in Major Accounts to join our growing auto parts team. Our NAPA Customer Sales Representatives are ambitious go-getters who not only find and win new customers, but also create ways to mutually benefit the customer and company by supplying high-value products and services.

If you seek a fast paced sales position with opportunities to control your earnings through a generous bonus program for your hard work, then as an Customer Sales Representative position with NAPA is the job for you!

Responsibilities

• Working within established major account relationship, nurtures and develops understanding of existing and new customer’s business, helps customers to succeed in their business by introducing helpful tools and programs, creates ways to mutually benefit the customer and company by supplying high-value products and services. Secures from customer commitment to purchase product lines in agreed-to quantities and price by balancing needs of customer with company quotas for sales and gross profit

• Identifies, sources, develops, and communicates with major account headquarters team all possible new major account relationships that may exists within an assigned territory.

• Working with national training group, understands agreed-to training provided by company to major account and arranges to have account employees scheduled for desired/necessary training.

• Addresses customer problems promptly and resolve them satisfactorily.

• Assists with inventory management by stocking fast-moving items, establishing stocking model including rotation of non-selling inventory, and assisting with order management.

• Acts as communication link between store and customer by promoting company store as customer’s best service solution, communicate customer perceptions, good and bad, to store management, and keeping store management appraised of competitive challenges especially those related to price, inventory and service.

• Increases business and store efficiency through focus on key accounts strategy and developing/increasing account penetration.

• Encourages and instructs major account customers on how to interface with supporting store(s) to order parts electronically and check store inventory.

• Leverages inventory management tools available through NSP/Pulse to maximize service efficiency.

Qualifications

• Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance , closing the sale and account maintenance
• Ability to perform in a quota-driven environment
• Valid driver license with no more than 2 moving violations in the last 4 years required
• High school diploma or G.E.D required; Bachelor degree preferred
• Prior experience in a company store or other selling experience in the automotive industry
• 2-5 years’ experience in a sales-related role, preferably with key- or major-accounts
• Understands and demonstrates selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale, and account maintenance
• Establishes and maintains good relations with customers by providing courteous, efficient, and professional service
• Maintains presence as well-groomed and neat, complying with company policies on conduct and dress
• Demonstrates excellent communication and organizational skills
• Capable of presenting information in group meetings
• Able to read, write, and is capable of recognizing and distinguishing letters and numbers, including identifying sequences of numbers and letters accurately and rapidly
• Able to speak clearly and listen attentively
• Able to work on feet (stand and walk) for entire assigned work shift
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
• Local travel from assigned store location expected >95% of time

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.