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Hours Full-time, Part-time
Location Jacksonville, FL
Jacksonville, Florida

About this job

POSITION PURPOSE
The Legal Collection Specialist is responsible for last in-house collection efforts on accounts that have been escalated to the Legal Collections Department after all “front end” collection efforts have been deemed exhausted.  This role is responsible for making collection calls to delinquent customers that have been assigned to the Legal Collections Portfolios.  
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30%- Makes collection calls to delinquent customers assigned to the Legal Collections Portfolios; collection of fraudulent and late stage delinquent receivables with pre-determined settlement authority; negotiates payment plans when appropriate
20%- Prepares Promissory Notes or Payment Plan documents to secure payments; follows up on accounts under payment plan until the account is satisfied in full; determines whether prepaid purchases can/should be allowed while under payment plan
20%-Responsible for skip tracing of businesses and ownership as well as asset searches to assist in collection efforts; communicates with external vendors such as collection agencies, investigators and attorneys as needed
20%-Make recommendations for further legal action or write off if applicable; including drafting post-mortem analysis on high balance losses for management review
10%- Prepares monthly Top Delinquency Drivers report for management review
Nature and Scope
Reports to Senior Manager Credit & Collection and has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 5 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
Knowledge of fraud prevention concepts a plus
Strong negotiation, organization and analytical skills
Familiar with a variety of the field’s concepts, practices and procedures
Advanced ability to research business ownership including complex LLC and LLP veil corporation set ups as well as asset search and skip tracing skills
Ability to handle complex accounting and other disputes with limited supervisory involvement
Advanced proficiency in MS Office products (previous experience in an office environment preferred
Professional level written and verbal communication skills
Knowledge of credit concepts as well as credit and collection laws
Constantly operates a computer and other office productivity machinery such as a calculator, keyboard, copy machine and computer printer

Knowledge, Skills, Abilities and Competencies:
Judgment, methodical, diligent or disciplined, persuasive, builds relationships, analytical, strategic, imaginative, strong understanding of technology and problem solving.