Customer Service Representative (Bilingual Spanish)

Must haves:

- For Spanish Bilingual only - Must be able to speak Spanish and English fluently

Job responsibilities -

* The main duties include answering and transferring calls, data entry, scheduling appointments.

* Each representative is responsible for entering scheduling information for the client in their in-house reservation system.

* Representative interacts with customers to provide information in response to transportation

* Schedule, modify and cancel reservations as requested

* Ensure accurate trip data input

* Obtain and document details of any complaints being filed

* Maintain an acceptable attendance and tardiness record

* Adhere to and ensures all company policies and procedures are maintained
There are roughly 70-90 inbound calls during a given shift (ALL INBOUND CALLS)

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.