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Parts Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Savannah, Georgia 31415 Savannah, Georgia |
About this job
Provides any other customer support required, and performs any other activities necessary to meet and exceed department goals and expectations.
* Is the key point of contact for all parts ordering inquiries from internal and external customers
* Provides proactive customer support through ongoing review and administration of parts orders.
* Communicates with the World Parts Center via Techweb, email and telephone to identify part availability, delivery status of back-ordered parts, and other part issues.
* Identifies all options available to improve the delivery of back-ordered parts.
* Provides expedited service for critical, machine-down situations up to and including the quarantine of new machines from the Supply Group to remove and ship the required parts.
* Works with internal departments functioning both as vendor and customer depending on the circumstances.
* Provides training and support to dealers in the use of online tools including the Dealer Portal and Techweb.
Qualifications:
- Proficiency with Microsoft Word, Excel, Access and PowerPoint
- Knowledge Techweb and PSER
- 1-3 years of SAP experience
- Effective verbal and written communication skills
- Ability to take direction well and work with minimal supervision
- prefer industrial or manufacturing experience
- Prior exposure to equipment parts and pricing
- Up 10% of time will be spent in parts warehouse doing parts research
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.