Early Age Collector, Collections Department Various Schedules Macy's Call Center, Clearwater FL

Overview:

Responsible for handling the collection activity on incoming and outgoing calls regarding early age delinquent accounts; performing investigative work to locate customer contact information; entering appropriate coding and disposition in accordance with policy and procedures; performing other duties as assigned.

Essential Functions:

• Receive and/or make telephone connections with customers on delinquent accounts.
• Communicate with other departments within MCCS to research customer delinquent accounts.
• Assist with on-the-job training of new associates and cross training.
• Regular, dependable attendance & punctuality.

Qualifications

Education/Experience:

• High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred.

Communication Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.

Reasoning Ability:

• Ability to carry out instructions furnished in written, oral, or diagram form; solve problems involving several concrete variables in standardized situations.

Physical Demands:

• Regularly required to sit, talk, hear, reach with hands and arms, and use hands to finger, handle, and feel; requires close vision.

Other Skills:

• Ability to provide outstanding customer service to external and internal customers on a consistent basis; computer navigation and keyboarding skills; experience with CRT, typewriter, and word processing; ability to type 40 wpm.

Work Hours:

• Ability to work a flexible schedule based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.