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in Amarillo, TX
Reservations Agent, Ski & Ride School - Heavenly Mountain Resort - Winter Seasonal - FT & PT - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | South Lake Tahoe, CA Amarillo, Texas |
About this job
Job Description:
Job Summary: The Ski & Ride School Reservation Agent position is to handle multiple calls for Ski & Ride School and provide high level/great attention to detail customer service, Ski School knowledge and general resort knowledge to guests, as well as booking/changing/cancelling any and all Ski & Ride School lessons.
Job Requirements:
- Ability to learn and retain a large Ski & Ride School product knowledge including: prices, dates, times, offerings, as well as general resort and town knowledge
- Must be able to conduct his or herself professionally while speaking to guests over the phone. Must be polite, courteous, and helpful at all times
- Positive, proactive work ethic and a desire to sell/up sell Ski and Ride School Products.
- Will be required to use a computer to make all reservations, and use the intranet/internet to find resort info
- Excellent verbal/phone communication skills
- Ability to speak, read, and communicate in English
- Must enjoy working directly with guests over the phone for a majority of the day
- Ability to learn new computer software systems
- Intermediate or better function in Microsoft Outlook and Microsoft Office, Proficient in typing (35wpm)
- Basic Excel knowledge, be able to input data into a prepared spreadsheet, to track call volume
- Ability to learn Resort Point of Sales System to adjust reservations
- Previous reservation experience, either phone or in person bookings
- High School Diploma or GED- required.
- Must be able to arrive at Stagecoach lodge by 7:45am regardless of weather and road conditions. Bus service may not always be available. Stagecoach Lodge, 375 Quaking Aspen Rd, Stateline, NV 89449
- This location is at the top of Kingsbury grade and can have difficult winter driving with snow and ice at the top of the mountain
Responsibilities:
- Provide our Experience of a Lifetime customer service while maintaining attention to detail when booking lessons
- Selling/up selling all ski school lessons for advanced bookings
- Be able to help guests select the correct lesson(s) for their vacation
- Give guest detailed expectations regarding their check-in at the Ski & Ride School
- Give general resort information, rentals, food and beverage, activities, how to get to base facilities
- Ability to navigate the Internet to find information on behalf of guests
- Ability to arrive on time, regardless of weather conditions to Stagecoach Lodge: 375 Quaking Aspen Rd, Stateline, NV 89449
Work Schedule: Reservation Agents will work 5 days a week, and up to 6 days a week during holiday/peak times, all shifts start at 7:45am. All work is based on business call volume. Required to work all Holiday and weekends including but not limited to: 2-3 weeks before and after holiday times.