Housekeeping Supervisor

Opportunity: Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper Front Office Manager Assistant General Manager General Manager

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.