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in Sudbury, MA

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Hours Full-time, Part-time
Location Sudbury, MA
Sudbury, Massachusetts

About this job

We are seeking a passionate and experienced Hotel Manager for the Fairfield Inn Sudbury. The service focused staff of this 48 room hotel offer our guests a personalized experience during each stay. Do you enjoy the personalized experience of a small inn, but are interested in what the brands are all about? Are you looking for the benefits that come with a larger organization but the feel of something smaller? This position is the best of both worlds! Let's talk. We would love to tell you more about the Fairfield Inn by Marriott Sudbury and Colwen Hotels.

RESPONSIBILITIES:

  • Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel.
  • Interview, train and support all associates, ensuring they perform in accordance with established brand or hotel standards.
  • Ensure excellence in guest service while overseeing all Sales & Marketing, Food & Beverage, Front Office, Guest Services, Housekeeping and Engineering functions.
  • Active participation in the sales and marketing process, budgeting and forecasting; profit maximization.
  • Requires the performance of technical and administrative duties including writing and reviewing reports (Profit and Loss statements/critiques, yield management, capital planning, payroll, etc.)
  • Interviewing, hiring, coaching and developing associates to maximize the effectiveness of the operation of their respective areas.
  • Regular ongoing monitoring of staff to ensure the adherence to established policies and procedures; delegation of duties; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners.
  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Leads the property in generation of revenue through sales and marketing efforts at the property level, participating in revenue management calls, sales calls and site visits in a revenue leadership role.
  • Maintains strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities.
  • Manages relationships with hotel vendors, negotiating service agreements as appropriate.
  • Reviews financial reports and statements to understand propertys performance versus budget and expenses.
  • Works to determine areas of concern and develops strategies to improve performance.
  • Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses.
  • Conduct monthly reward and recognition meeting celebrating goal and associate achievements.
  • Strives to accomplish financial goals simultaneously with superior guest and associate satisfaction
  • Manages costs within the hotel, including supplies, utilities, labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation.
  • Establishes and maintains open, collaborative relationships with direct reports and team members; Fosters team member commitment to providing exceptional service
  • Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
  • Ensures that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
  • Inspires and motivates teams to achieve operational excellence; Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results
  • Ensures property is a safe and secure facility for guests and associates