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in Painted Post, NY
Operational Receiver - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Painted Post, NY Painted Post, New York |
About this job
Responsibilities
- Ensure project team delivers support requirements
- Review charter & scope changes,
- Identify support requirements that apply
- Sign charter indicating that support requirements have been documented and agreed upon.
- Determine support teams that need to be engaged
- Determine communication plan with impacted teams
- Ensure project complies with requirements for IT Policy, Data Privacy, SLA, SOX
- Drive transition between the project and the support teams to ensure support readiness
- Define and document the support model for warranty and production support
- Facilitate joint PPA (Potential Problem Analysis) sessions with project team and support teams
- Engage and communicate with support personnel at appropriate times
- Participate in IT steering and advisory meetings (as applicable)
- Participate in design reviews and engage others (as applicable)
- Provide project team with current support information related to project
- Assess risks/impact and escalate appropriately for support components that are still outstanding prior to go live/support transition
- Align necessary support resources for deployment activities
- Ensure formal transition of the project to the supporting organizations
- Identify, manage, and control risks, to minimize the chance of failure or disruption of the service; ability to ensure that transition issues, risks, and deviations are reported to the appropriate stakeholders
Travel Requirements: Minimal travel
Hours of work/work schedule/flex-time:
- Typical work day is during US business hours, M-F 8 AM - 5 PM EST; off-hours/weekends may also be required
- 4 year degree in IT, Engineering, or equivilent field
- 5-10 years of experience
- Excellent communication skills
- Breadth in technical expertise and experience across IT (5-10+ years IT experience)
- Depth of understanding of support requirements across Service Operations
- Strong understanding of support requirements value to the IT support organizations as well as the users
- Process oriented / Process improvement skillset
- Ability to manage ambiguity effectively and deliver results
- Attention to details
- Dynamic, self-motivated work structure