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in Schaumburg, IL

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Hours Full-time, Part-time
Location Schaumburg, IL
Schaumburg, Illinois

About this job

Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.

Please apply via email at: maya@trivedihospitality.com


Additional Information: This hotel is owned and operated by an independent franchisee, Trivedi Hospitality, LLC . The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

The Front Office Supervisor directly supervises front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

DUTIES AND RESPONSIBILITIES:
  • Trains, cross trains, and retrains all front office personnel.
  • Participates in the selection of front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.
  • Prepares performance reports related to front office.
  • Maximizes room revenue and occupancy by reviewing status daily. Analyses rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
  • Monitor high balance guest and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily front office work and activity reports generated by Night Audit.
Excellent communication skills
  • Outstanding customer service skills
  • Flexibility to work various days and shifts.
  • Experience working at Marriott- branded properties preferred
  • Must be able to read, speak, write, and understand the primary language used in the workplace.
  • Minimum of two years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

This company is an equal opportunity employer.

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