Loss Prevention Agent - University Station Rack

Job Description

Interested in more than one position? No problem. Just apply to one position and we'll consider you for other openings.

Nordstrom Rack is a fun, fast and easy-to-shop destination where style meets savings. We offer brand-name apparel, accessories and shoes for the entire family at amazing discounts.

A day in the life…
Working at the Rack is a team sport, and as a member of our loss prevention team, you'll…

• Respond promptly to all store pages and in-store emergency situations, e.g., customer incidents, bomb threats, escorting disruptive individuals from store, assisting with loss children, assisting in Violence in the Workplace situations
• Demonstrate knowledge of the alarm panel and proficiency in all response procedures, including alarm communication, potential burglaries, fires, Code Red and Lock Down
• Identify indicators of internal theft by conducting investigations through stock walks, internal sweeps, register checks, employee owned good's (EOG). ect., utilize findings to help resolve and mitigate losses
• Reduce and control loss of inventory through audits, training and education
• Maintain partnerships with target and non-target departments and support the Department Manager in resolving shrinkage
• Ensure all theft deterrents are in good working condition and report any concerns to the Loss Prevention Manager
• Meet performance standards and goals while delivering amazing service every day
• Follow building security and safety programs and systems
• Observe customer behavior for signs of internal and external theft
• Detain persons for theft, fraudulent check or credit card activity, shoplifting, ect.
• Document and report Loss Prevention incidents properly

Qualifications

You own this if you…

• Have a high school diploma, or equivalent, preferred
• Take great pride and satisfaction in providing a safe and secure environment for customers and employees
• Thrive in a fast-paced environment thanks to your strong organization skills, follow-through and ability to juggle competing priorities
• Have solid verbal, written and people skills; strong decision-making and problem solving skills and know your way around the Microsoft Office Suite
• Are all about accountability, accuracy, initiative and having a high level of ownership
• Embrace working a flexible schedule based on store needs
• Meet any local licensing requirements

We’ve got you covered…
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job. No visa sponsorship is available for this position. The hours and schedule for this position will vary by week depending on business needs. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.