Call Center Supervisor - Full-time / Part-time

Our client is looking for a Call Center Supervisor for a temp-to-hire position in Edison, NJ.

** Once converted to a perm position there are great benefits such as full health benefits, free dental, PTO, paid holidays, fitness reimbursement, bonuses etc! **

Work hours are Mon - Fri from 8:30am - 5pm.

• Help manage a staff of 30-35 call center reps.
• Assist in implementation and maintenance of call center training program, providing reps with appropriate training and/or retraining.
• Spend time on the call center floor directly monitoring reps for quality assurance.
• Identify and recommend areas for development; establish and implement best practices.
• Assist with scheduling and managing the attendance process for reps.
• Perform other duties as assigned.

REQUIREMENTS:

• Minimum 2 years experience in a management or supervisory role within a high-volume call center environment. Outbound call center experience preferred.
• Strong leadership, organizational, project management and problem-solving skills.
• Experience in creating training materials and conducting training sessions.
• Outstanding verbal, written and presentation skills.
• Outstanding relationship building skills with a high degree of responsiveness and integrity.
• Must be flexible to working late shift if needed.
• Bachelor’s degree preferred.
• Highly proficient with MS Office and CRM.
• Close to NJ Transit train station, so location is accessible by public transportation