Full-Time Lead Jewelry Consultant

Position Summary:

Drives jewelry sales and creates a positive customer experience through customer relationships, product knowledge and operational execution.

Primary Responsibilities:

Builds Customer Relationships by elevating customer engagement and interaction:

• Proactively engages Customers and draws Customers in to the Jewelry department.
• Establishes a connection with Customers to determine Jewelry needs, style, and preferences.
• Invites customers to return to see a new product arrivals.
• Balances individualized service with high Customer volume.

Actively Listens to Customers’ needs to recommend jewelry products:

• Engages Customers in conversation to determine jewelry needs, style and preferences.
• Listens for cues to tailor current and future interactions to better serve each Customer.
• Encourages Customers to explore higher quality options and additional products to build on their Jewelry selections.

Applies Advanced Product Knowledge to build customer loyalty through quality and value:

• Serves as a consultative expert on all product lines.
• Shares product knowledge in an engaging way to inform Customer choice based on attributes, quality and value.
• Links multiple products and upsells based on Customers' needs and style.
• Proactively seeks out information on new products and trends to keep knowledge current.

Supports Operations and Company best practices:

• Assists in the training of Associates to ensure department consistency.
• Oversees signing, replenishment and jewelry service workload for fine/fashion jewelry.
• Merchandises, replenishes and signs fine jewelry products.
• Protects and secures merchandise in accordance with Best Practices.

Skills:

Required:

• Excellent verbal and written communication skills.
• Prior selling experience.
• Strong interest in learning and current product trends.
• Ability to use technology as a job tool.
• Ability to lift 50 pounds on an occasional to frequent basis
• Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activies include: bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.

Preferred:

• Prior experience in a retail and/or fine jewelry environment.
• Prior experience interacting with Customers in a consultative capacity.