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Customer Service Specialist
| Hours | Full-time, Part-time |
|---|---|
| Location | Gainesville, Virginia 20155 Gainesville, Virginia |
About this job
Daily Responsibilities:
The Customer Service Specialists are responsible for serving as a liaison between customers, field offices and vehicle recipients. Duties include maintaining operational efficiency by managing assigned orders; maintaining communication with our client's field offices and customer to ensure work orders are completed in a timely manner while adhering to individual customer parameters for each order.
Other duties include:
*Answering telephones, emails and any other communications promptly and courteously
* Conducting telephone queries and communications in a professional manner with a display of business decorum
*Greeting customers warmly and ascertaining the reason for calling *Providing exceptional customer service by developing good working relationships with customers
*Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction
*Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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