Companion Care & Operations Coordinator

M & L Green Home Health dba Home Instead Senior Care

Objective:

The Companion Care & Operations Coordinator is expected to perform a variety of duties that relate to companion client care including supervision of Companion CAREGivers, conducting care consultations with potential clients and family members, performing quality assurance visits with existing clients and coordinating office department functionality.

         Primary Companion Care Responsibilities:                                                           

• Reflect the core values of M & L Green Home Health dba Home Instead Senior Care
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Schedule and perform Companion CAREGiver annual evaluations.
• On a weekly basis, monitor Companion CAREGiver electronic notes.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter) and document outcomes.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

Primary Operations Coordinator Responsibilities:

• Provide leadership coaching to key players; focusing on operational efficiency and Key Player retention and satisfaction.
• Direct key player/department changes that will drive achievement of operational goals.
• Maintain and complete ordering of consultation forms and Ideal Images ordering on the HUB.
• Complete a regularly scheduled audit of HR processes to ensure compliance with all governing bodies; including Home Instead Senior Care® Standards and any state specific requirements. 
• Maintain and complete DEO communications/Leaves of Absences
• Maintain operations of Family Portal
• Monitor compliance of client/CAREGiver introductions (using Lead CAREGivers) with every new client and with every new CAREGiver.
• Assist Recruitment Coordinator with planning & facilitating appropriate classes, CAREGiver quarterly meetings and focus group meetings.
• Monitor and supervise all CAREGiver expiring certifications.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Each Home Instead franchise is independently owned and operated.