Asst. Service Manager Ehrlich i25 Kia - Full-time / Part-time

Position Overview The Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in i25 Kia as a care-giver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into raving fans. Who Would I Interact With? This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? * Setting, confirming and preparing for appointments with customers to expedite their service experience * Greeting customers in a timely and friendly manner * Determining vehicle needs based on customer information and a vehicle walk-around * Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle * Producing repair orders for customers with full transparency including cost and time estimates * Communicating frequently with Technicians and Parts Associates to ensure timely completion of work * Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed * Creating a great vehicle delivery experience for the Customer * Following up with Customers to ensure satisfaction * Setting and achieving targeted sales goals * Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information * Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Service Advisor is measured by achieving: * Targeted sales goals * Targeted Customer Satisfaction Index What are the requirements for this job? * High School diploma or equivalent * Proven ability to provide an exceptional customer experience * Ability to set and achieve targeted goals * Ability to thrive in a fast-paced environment with many priorities * Prior sales experience preferred but not required * Demonstrated communication and interpersonal skills * Organization and follow-up skills * Experience and desire to work with technology * Valid in-state driver s license and have and maintain an acceptable, safe driving record
Associated topics: customer service team manager, gerente de servicio, guide, lead, leadership, manager, operations, product support, review, telephone