Automotive Clerical / Office Admin

Since 1949, our family owned business has truly valued our employees well being and futures. We are willing to invest in the right candidate! RESPONSIBILITIES: * Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment * Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information * Create and maintain billing files for reconditioning fees related to these accounts * Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies * Analyze and manage customer vehicle throughput via daily report/query capabilities * Manage customer s expectations of recon fulfillment activities through proactive communications * Build deep service relationships with customer * Soft sell additional services to dealers upon delivery of existing work * Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order * Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner * Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems * Evaluate reconditioning needs and provide timely and accurate quotes. * Receive vehicle and registration information from customers interested in reconditioning services * Enter all pertinent information into [ERP system] and approved work requested by customer * Utilize the [ERP system] systems to monitor and track vehicle repairs. * Communicate and schedule repairs/enhancements with Recon Shop management * Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met * Review completed work ensuring customer quality standards are achieved and/or exceeded * Follow up with customer to confirm completion and satisfaction * Work with finance/local management to ensure customers are charged and A/R is timely collected * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such * Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence * Perform other duties as assigned by management REQUIREMENTS: * High School Diploma or equivalent required * Experience working in an automotive dealership a plus * 4 years of clerical or administrative support experience required * Valid driver s license and safe driving record required * Excellent communication and organizational skills required * Advanced computer software skills necessary * Must be able to use general office equipment (i.e., copier, fax machine, etc.) * Ability to sit or stand for prolonged periods of time * Ability to perform repetitive data entry tasks, manual dexterity * Vision abilities required include close, distance and depth perception