Customer Service Specialist

When a customer purchases our vehicles, our customer service specialists are the ones who help them make the best decision. Whether you re helping customers pick their vehicle or finding answers to their questions you re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with DeFouw Auto Group to the next level. Who We Are DeFouw Automotive is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. We have a strong history in our community and supporting our community is a goal all our employees strive for. If you are looking for an opportunity with excellent career growth while working for a company that strives to move our community forward then apply here! What We Offer * Health Insurance * 401K * Paid vacation * Paid training Responsibilities * Effectively present products and services to and develop relationships with potential clients. * Identifying and acting upon opportunities * Handle all administrative aspects of the sale * Stay up to date with product knowledge, accessories, aftermarket products * Know the market by keeping up with competitive products and other manufacturers * Making two-day and two-week follow-up calls with customers to check in with them and to offer additional services Key Qualifications: * High School diploma OR GED; college degree preferred * At least 18 years of age * Ability to thrive in a fast-paced and changing environment * Available to work mornings, evenings and Saturdays * Customer sales and/or service experience, a plus * Background in sports or other competitive environments, a plus
Associated topics: agent, call center specialist, client, client service, intern, phone, product support, system support, telephone, tsr