Service Manager/Install Coordinator - Full-time / Part-time

The QB passes the ball to the Tight End, the crowd goes wild as he dodges the first tackle. He can barely stay on his feet as he struggles past the 10-yard line. Seeing a bunch of defenders swooping in, he bolts toward the corner of the end zone in a final rush to the to score the winning touchdown.The fans yell ferociously as they chant his name! Have you ever gone all the way for a winning touchdown in your career, or are you stuck in a no scoring job? Well look no further. BWS Plumbing, Heating, and AC has room on our all-star roster for a victorious Service Manager/Installation Coordinator . Please apply at the link below, and see for yourself what it feels like to be the superstar on a winning team! *We are an Equal Opportunity Employer and all inquiries are kept confidential. Position Purpose (Summary) The function of this position is to: * Monitor and implement BWS Plumbing, Heating, and AC s processes and procedures. * Resolve customer issues and conflicts * Resolve technical and service issues and technical conflicts * Coordinate installation schedule with materials equipment, and personnel. * Provide individual Coaching as required to train individuals on best ways to use BWS Plumbing, Heating, and AC s resources and selling systems to meet the customer s needs. * Act as a mentor to encourage individual growth. * Motivate and encourage staff throughout BWS Plumbing, Heating, and AC. * Correct/modify/create/eliminate processes and procedures that fail to add value to BWS Plumbing, Heating, and AC s services or business results. Service Manager/Installation Coordinator Responsibilities/Duties/Functions/Tasks * Customer service orientation, both internal and external. * Understand and properly use the pricing system in making recommendations. * Determine customer satisfaction with follow ups on all installation/services sold. * Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. * Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes. * Continuously improve knowledge of construction in general, and how BWS Plumbing, Heating, and AC operates to benefit the customer. * Communicate with Field Installation Supervisor throughout each project in order to assure proper, prompt completion of the job. * Hire and termination staff for the roles supervised. * Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meeting the goals and expectations of the Company * Provide weekly Status updates to the owner * Regularly review and monitor progress against goals, and seek assistance as needed. * Communicate effectively with associates, superiors, vendors and customers. * Ask and obtain customer referral s and web recommendations * Possess superior interpersonal skills. * Should be able to read and interpret blueprints and technical drawings and specification. * Must be able to accurately list/order materials and supplies. * Must be able to work under time and budgetary constraints and pressures. * Efficiently manage his/her time and schedules. * Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email. * Must be capable of understanding client needs, and favorably influence their decision. * Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. * Clean, neat, professional appearance. * Work and drive safely and be able to recognize and avoid dangerous situations. * Adaptable to changing work schedules as the business dictates * Participate in the on-call rotation for emergency, after hours, weekend and holiday service requests. * Other duties as assigned To apply for: Service Manager/Installation Coordinator @ BWS Plumbing, Heating, and AC Click Below Keywords: Manager, Trainer, Customer Support, Technical Support, Leader, Motivator, HVAC, Air Conditioning, Heating, Service Tech, Service Technician, Home Comfort Specialist, HVAC repair, Maintenance, Residential Service tech, HVAC Technician, HVAC Serviceman, Ductwork, Unico, Spacepack, Spacepak, Space Pak, IAQ, Indoor Air Quality, mini splits, Geo thermal, Plumbing, Drain Cleaning, Roto Rooter, Sewer work, Sewer relining Serving: Burnsville; 55306, 55337, Carver; 55315, Chanhassen; 55317, Chaska; 55318, Cologne; 55322, Crystal Bay; 55323, Eden Prairie; 55344, 55346, 55347, Elko New Market; 55020, 55054, Excelsior; 55331, Hamel; 55340, Hopkins; 55305, 55343, Inver Grove Heights; 55077, Jordan; 55352, Lakeville; 55044, Long Lake; 55356, Loretto; 55595, 55596, 55597, 55598, 55599, Maple Plain; 55348, 55359, 55570, 55571, 55574, 55576, 55578, 55579, 55593, Mendota; 55150, Minneapolis; 55401, 55402, 55403, 55404, 55405, 55406, 55407, 55408, 55409, 55410, 55411, 55412, 55413, 55414, 55415, 55416, 55417, 55418, 55419, 55420, 55421, 55422, 55423, 55424, 55425, 55426, 55427, 55428, 55429, 55430, 55431, 55435, 55436, 55437, 55438, 55439, 55440, 55441, 55442, 55446, 55447, 55450, 55454, 55455, 55458, 55459, 55460, 55467, 55470, 55472, 55474, 55478, 55479, 55480, 55483, 55484, 55485, 55486, 55487, 55488, Minnetonka; 55345, Minnetonka Beach; 55361, Mound; 55364, Navarre; 55392, Prior Lake; 55372, Rockford; 55572, 55577, Rosemount; 55068, Saint Bonifacius; 55375, Saint Paul; 55102, 55103, 55104, 55105, 55108, 55111, 55114, 55116, 55118, 55120, 55121, 55122, 55123, 55124, 55172, Savage; 55378, Shakopee; 55379, Spring Park; 55384, Victoria; 55386, Waconia; 55387, Wayzata; 55391, Young America; 55573, 55594.
Associated topics: call center manager, customer service team manager, director, expertise, gerente de servicio, guidance, manager, operations, senior, telephone