Customer Service Representative - Full-time / Part-time

Customer Service Representative Aaron s has a long legacy as an industry leader, with continued growth regardless of the economy. We are the second largest franchise in the Aaron's system, built on a foundation of excellence, customer focus, quality products and services. We are currently at 49 stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado and Missouri. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what s right; treating every individual with respect, compassion and integrity. As a potential Aaron s Associate, you ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. Basic Function Responsible for maintaining administrative organization, customer files and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system. Reporting Reports directly to the Sales Manager Primary Responsibilities * The Acquisition and Maintenance of Customers * Accept and process current customer payments * Process Order Forms and references * Input customer information into the store computer for new lease agreements * Update customer information and account status in the store's computer system * Answer incoming telephone calls and route them to appropriate person-as per the first up system. * File and maintain customer folders and records * Assist customers on the showroom floor * Direct customer opportunities immediately to the Sales Manager as it relates to sales and service. * Maintain the appearance and organization of the customer transaction counter * Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management * Maintain regular mailing campaign * Other tasks as assigned by management Requirements * Excellent interpersonal skills are required for daily customer contact * Professional appearance * Computer operations ability * Good communication skills * Excellent organizational skills * Excellent telephone etiquette * Strong sales skills-showroom and telephone * High energy level * Must be over the age of 21 * Able to lift 50 lbs. * Bi-lingual is a PLUS! As a Customer Service Representative at Aaron s, you will have access to a comprehensive benefits package that includes: * Paid time off including vacation days and holidays * Bonus & commission opportunities * Five day work week, Sundays always off! * Ongoing training and development All Customer Service Representatives must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver s License and comply with the Aaron s Driver Qualification Policy. All Customer Service Representatives must pass a drug screening and criminal background investigation. A job performance reference check is also required. EEOC Statement Aaron s is an Equal Opportunity Employer
Associated topics: agent, answer, call center associate, customer service specialist, internship, phone, representante de servicio al cliente, system support, telephone, tsr