Collection Recovery Senior Specialist - Full-time / Part-time

Description

The Collections and Recovery trainer is responsible for improving competencies of individual collectors by designing and conducting training programs that improve overall collections performance. The training coordinator will manage, develop, coordinate and conduct collections training programs.

Training Coordinator responsibilities include communicating with managers to identify training needs and mapping out development plans for teams and individuals. Training Coordinators are responsible for managing, designing, developing, coordinating and conducting all training programs.

Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and classroom learning. Experience with different projects, like management training and soft-skills development, is also essential.

Mapping out training plans and schedules, designing and developing training programs for the collections and recovery teams

Working with managers to identifying individual collector training needs by evaluating strengths and weaknesses

Choosing appropriate training methods per case (classroom, side-by-side, mentoring, etc)

Communicating available training opportunities to employees and providing necessary information

Developing and managing the groups share point site, in order to better support the team by identifying specific information to support our business while also assisting colleagues to self identify information needed to drive customer conversation and assist in account resolution

Qualifications

Excellent oral communications, counseling and persuasions skills.

An ability to speak in front of a group and deliver clear and precise directions

Knowledge of Fair debt Collections Practices

Flexible to adapt to changing business needs while maintaining a consistent positive attitude

Math Aptitude

Familiarity with the usage of a predictive dialer

Maintain composure under pressure

Ability to make Independent decisions and exercise sound judgment.

Organized work Habits

Ability to work within a production environment

2+ years of experience in customer service role/ development capacity

Adheresprovided work schedule

Preferred Skills/Experience:

High Competencies in Microsoft office

Ability to create modules used in training

Ability to perform in a high paced environment

Education, Certifications and/or Other Professional Credentials:

Associates degree, Bachelor degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8PM-5 PM

Why Work with Us

At Citizens, you ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

Associated topics: account, auction, biller, collection specialist, financial, legal, loan, mortgage, revenue, treasurer