Restaurant Manager - Full-time / Part-time

Are you detail-oriented (almost to a fault)? Can you remain adaptable and creative under pressure? Do you enjoy the challenge of discerning and exceeding expectations? If yes, New Realm Brewing Co. wants you to join our hospitality team as a Restaurant Manager! We are a 400-seat restaurant and brewery on the Eastside BeltLine, just south of Ponce City Market. We are perfection-seeking in all that we do, but we adhere to a work-hard, play-hard ethos and are committed to work-life balance. The position includes access to an industry-leading benefits package, including medical, dental, and vision insurance. The Restaurant Manager is tasked with overseeing all aspects of dining room and bar operations including cleanliness and timeliness of food service and the effective execution of banquets. The Restaurant Manager s areas of responsibility will include all dining areas as well as event rooms, covered patio, rooftop, and biergarten. The Restaurant Manager shall maintain these facilities and services at the highest quality level while creating a warm and friendly environment. Passion for (and a working knowledge of) local craft beer is a plus! Duties and Responsibilities: * Work closely with the General Manager to ensure high level of guest satisfaction. * Directly supervise FOH staff. Carry out supervisory responsibilities in accordance with New Realm Brewing Co s policies and applicable laws. Responsibilities include training employees; planning, scheduling, directing work; appraising performance; addressing complaints and resolving problems. * Lead by example. Follow and enforce all rules and policies of New Realm Brewing Co. * Ensure that the restaurant, and all guest areas are run in an efficient manner, and proper service is offered at all times according to manuals and training programs. * Take part in daily meeting with service staff to review specials, discuss problems and solutions, etc. * Maintain a high level of customer contact during service hours. * Handle guests routine comments in a professional manner and according to established policies, and refer any significant issues to the General Manager. * Walk through dining facilities and related areas before and after each shift to ensure everything is in proper order. Inspect the room including silver, chairs, linen, floor, and stations. Ensure that tables are wobble free, salt and pepper shakers are filled, candles are lit and glasses are clean. * Complete all end-of-shift reports on a daily per shift basis in accordance with established standards. * Prepare daily reports detailing sales, problems, complaints, ideas, employee feedback, etc. * Foster a spirit of camaraderie and mutual support within the staff. Assist in developing incentive programs and other morale-boosting programs to ensure a high level of enthusiasm among the service staff. * Make sure all safety rules have been followed and take care of reports in accordance with New Realm Brewing Co. policy. * Present a professional image through dress and demeanor both on and off New Realm Brewing Co. premises. * Anticipate the needs/requests of service staff, members and guests, so we may provide proactive service at all times. Education and Experience: * Secondary-level education required. * Experience in a restaurant or other customer service setting. Skills and Abilities: * Ability to work under pressure, calmly but with a sense of urgency. * Proficiency in written and verbal communication. * Ability to work a variable schedule, potentially including nights, weekends, and holidays. * Ability to work as a team player, maintaining open and honest communication with colleagues and management. * Ability to reach, bend, stoop, and lift up to 40 lbs. * Ability to frequently navigate heavily-trafficked stairs, carrying a service tray. * All hospitality staff will be required to pass Cicerone Certified Beer Server exam within 4 weeks of hire, and TIPS or ServSafe Alcohol training within 2 weeks of hire. Although we will provide intensive training, a serious personal commitment to growth and improvement are necessary. New Realm Brewing Co. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, New Realm Brewing Co. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Associated topics: back end, day manager, deli manager, general manager, general operations manager, operations, produce manager, restaurant general manager, restaurant leader, store manager